December 1 - 2, 2010, free online conference sponsored by WebJunction: Serving the 21st Century Patron:
[Sample Session] "Changing Reference Services to Meet Patron Expectations
Traditional library reference work is changing, largely in response to changing library user expectations. Reference questions are becoming more varied, complex, and require more time than a librarian can answer briefly from behind a desk. Factors influencing these changes include the economic downturn – patrons with limited computer skills need to apply for jobs and social services online; and emerging technologies – library users demand access to downloadable books and interactive web technologies. In this session, Nancy Fredericks and Ruth O'Donnell will explore these changes and how libraries are responding to the new demands."
http://www.webjunction.org/conferences/-/articles/content/106453434
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